Handouts: FAQ

We await more FAQs! Email us at support@forefront.education with questions.

When we try to open links (to check accuracy) on school computers, the sites are blocked, but when we just type in the addresses they’re okay!

With the QR codes in Handouts, a link shortener is in use. Add the domain ffqr.link to approved sites for your district and links should work. (Note that families should not have this issue, since they’re not accessing the links with the district’s firewall.)

A score that showed up last year is blank on this year’s handout. Why?

Check the dates that score uses. In the handout editor, select the score and look at Data From and Data To. Each one is either School Year Start / School Year End, which follows whichever term you print for, or a Fixed Date, which stays the same every year.

A common cause is a handout that splits the year with a fixed date, such as Data From: School Year Start and Data To: January 16 of last school year. That worked last year, but this year the school year starts after that date, so there’s no data in between and the score prints blank. Update the fixed date for the current school year, or switch it to School Year Start / School Year End.

When both Data From and Data To are fixed dates, the editor won’t let you pick a Data To date that comes before Data From.

Need more support?

Submit a support request or email our team at support@forefront.education.